Refund policy

At MISSPONYO.CO , we only accept returns for AN INCORRECT ITEAM reasons . ( Only valid for local order Malaysia ) *Please note that we do not accept returns if the size doesn't fit you as measurements are clearly stated on the webstore.*

EXCHANGE POLICY 

*EXCHANGE REQUEST**

• Notify customer service within 3 days of the product.
• Only size exchanges are allowed; style and color exchanges are not permitted.
• Customers are responsible for both return and delivery shipping fees.

*Exchange for Quality ISSUES**

• Immediately take photos/videos of the product once received and contact customer service within 3 days.
• Customers need to pay for the shipping costs upfront.

The company will reimbursethe shipping costs after confirming the issue.

- (Special cases must be agreed upon in advance before returning for an exchange).

**NOTES** !

- Ensure that the returned items have intact and undamaged tags, have not been washed,damaged, or tried on, and are in their original packaging in a condition suitable for resell.

- [For special cases, such as if the original packaging box is damaged or lost, please use a similar packaging box to return the product.

When returning, please fold the product properly and avoid cramming it into the box.

Improper packaging may result in the refusal of the exchange.]